Updated on: 1st Apr, 2022
We take your privacy very seriously and are full committed to implementing and comply with the Data Protection
Principles and the Personal Data (Privacy) Ordinance ("PDPO"). Sony Corporation of Hong Kong Limited ("we", "us"
or "our") is the Sony Group company responsible for data processing in connection with Sony consumer and
professional electronics products, services and websites in Hong Kong.
This policy explains the types of information that we may collect and hold, how that information is used and
with whom the data is shared (See section Transfer of Personal Information). It also sets out how you can
contact us if you have any queries or concerns about this information. Some of our services also have their own
privacy policy, which provide details of the use of your information by that service.
This Privacy Policy applies in the following scenarios when you:
Please note that other companies in the Sony Group are responsible for data processing controlled outside of Hong Kong, such as Sony Group Corporation in Japan, or in connection with other Sony products and services.
It is voluntary for you to provide your personal information. However, where you do not provide the information requested , we may not be able to provide you with your requested goods or services.
Information that you provide us
Whenever you interact with us, you may be asked to provide us with information relating to you. For example:
Information we may collect from other sources
We may also collect information from publicly available sources and third parties, including:
Information we may collect in relation to social networks
If you use any of our social network applications, pages or plugins or you use one of our products or
services that allow interaction with social networks, we may receive information relating to your social
network accounts.
For instance, if you log-in to one of our websites or services using your social network account, we may
receive basic details from your social network profile. The basic details we receive may depend on your
social network account privacy settings, however, they might include your social network ID, name, profile
picture, gender and locale. We may also receive additional information from your profile if you give us
permission to access it.
For more information and for details about how you can control access to your social network profile, you
should view the privacy policy and other guidance available on your social network’s website.
Information we may collect when you use websites, products and services from Sony
Some of our websites, internet-enabled products and online services provide us with information about your use of them, including:
In general, this information is collected using digital identifiers such as a device number, browser cookie
or your IP address. These identifiers are used to distinguish the information provided by your browser or
device from that of another user’s browser or device,
We may associate the collected information with one of your accounts, if for instance you are logged into a
service when the information is collected.
Your personal information collected and held by us may be used for the following purposes:
Provision of product and services
(a) provide you with a product or service you have requested (whether from our Sony Store or online stores, including any product or service updates) and checking that a payment is not made fraudulently, and delivering your purchase to you or ensuring that you benefit from any relevant special offer or promotion (and fulfil its obligations under any other agreement it may have with you);
(b) provide customer service (whether in-person, at our Sony Stores, online, by phone, email, social media, WhatsApp, or otherwise);
(c) provide customer service and support, installation, warranty, repair, returns and other after sales services;
(d) conduct and host our events, competitions, roadshows, seminars, workshops and engaging in our redemption activities;
(e) establish and maintain your account with us, including the creation and maintenance of your My Sony membership;
(f) provide our checkout assistance service. When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the checkout form. If you do not complete your purchase, we may contact you using these details to offer our assistance (in case, for instance, you were suffering from technical difficulties).;
(g) facilitate your use of services provided by Sony group companies such as Xperia Service and Bravia Rewards services;
Product and service development
(h) work constantly to improve our products and services to better meet customer requirements, to ensure data quality, to develop identity management, and to strengthen network and information security. In this context, we may use personal information:
(i) conduct prize draws, contests and other promotional offers;
(j) post messages to our social media, internet platform or any other means or answer a survey;
(k) tailor our service to your needs - information on service use may be used to compile aggregate statistics and carry out analysis in order to help us create content and navigation that is most relevant and user friendly to users;
(l) conduct analytics to better target and provide personalized contents, recommendations or advertisements within any Sony service, or application used by you;
(m) (with your consent - see section Direct Marketing below) conduct direct marketing including but not limited to promoting, marketing or selling of Sony's electronic products and related products and/or services, as well as communication with members, including contacting you directly to inform you of new services or opportunities;
Other
(n) investigation and settlement of claims, disputes and detection and prevention of fraud (whether or not relating to the products and services provided by us); and
(o) other purposes directly relating to any of the above.
Whilst we endeavour to adhere to our strictest guidelines and select only reputable partners in providing the service, our privacy protection does not cover the personal information that you provide directly to third parties (including but not limited to buyers/sellers in online auctions, on-line merchants sites, other hyperlinked website). We advise you to consult with the relevant parties before providing any data.
(a) any agent, contractor or third party service provider who provides services to us including analytics and processing, administrative, accounting, customer service, data hosting, logistics distribution, delivery and fulfilment, installation, fraud detection, telecommunications, computer, payment gateway, marketing, insurance, financing, legal, and other professional services to us;
(b) any branch, subsidiary, holding company, associated company or affiliate of ours including (i) Sony Group Corporation, (ii) any company of which more than 50% of its shares are owned by Sony Group Corporation, directly or indirectly;
(c) credit reference or debt collection agency or similar provider of debt collection or credit information services to us for purpose of credit reporting, verification and risk management;
(d) third party advertising partners so that they can better target and/ or personalise advertisements displayed within any Sony service, or any application used by you (whether Sony or not);
(e) a third party purchaser or seller, and its and our professional advisors, in connection with a corporate event such as a merger, business acquisition or insolvency situation;
(f) third parties (including professional advisors) to enforce or defend the legal rights of any Sony group company or the terms and conditions of any Sony product or service;
(g) any person or authority to whom we are under an obligation to make disclosure under the requirement of any law, regulations, rules, codes of practice or guidelines binding on or applicable to us or any of the Sony group companies
(h) any other person under a duty of confidentiality to us which has undertaken to keep such information confidential;
(i) any of our actual or proposed assignees or transferees of our rights during our, or the Sony group's re-construction, re-organization or other similar situations.
(j) persons whom you transact with through our service such as online merchants, any banking, financial or other institutions.
In accordance with the requirements of the PDPO, we intend to use and transfer your personal information for
the purposes of conducting direct marketing and may not do so unless we have received your consent or
written consent (in the case of transfer).
With your consent or written consent (in the case of transfer) (which includes an indication of no
objection), we may:
What are "cookies"?
We may use "cookies" to collect data on the usage of our service by users and to facilitate return visits. A
"cookie" is a small piece of information sent by a web server to be stored on a web browser so it can later
be read back from that browser. The data collected from cookies is currently used to improve the
functionality of our service. The data on our service is organized and presented based on our analysis of
the aggregate usage of our service. Cookies are also useful in allowing more streamlined log-in, tracking of
transactions and in preserving data between sessions.
We are concerned with the security of your personal data collected and has put in place measures to prevent
unauthorized access to that data. Our systems safeguard electronic communications by utilising appropriate
security protocols for authentication and authorisation, including SSL, encryption, firewalls and data
duplication.
In order to help protect you and others, we monitor use of the Sony properties in order to: identify
fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any
potential threat to or misuse of the Sony properties; ensure compliance with the applicable Terms of Service
and User Agreements and this privacy policy; investigate violations of or enforce these agreements; and
protect the rights and property of Sony, its partners, and customers. Monitoring may result in the
collection, recording, and analysis of online activity or communications through the Sony properties. If you
do not consent to these conditions, you must discontinue your use of the Sony properties.
We retain your personal information for as long as necessary for the purposes set out in this Privacy Policy, or otherwise agreed between you and us, unless otherwise required or permitted under applicable law. Where we no longer require your personal information for the purposes under this Privacy Policy, or otherwise required under law, we will take appropriate steps to securely delete or destroy your personal information.
We are sensitive to users' privacy issues and recognizes the need to update this policy as new features and business services are offered by us. Users will be notified of any changes to the Privacy Policy prior to the change date.
Nothing in this Privacy Policy shall limit the rights of any person under the PDPO. Under the PDPO, you have the right to:
(a) check whether we hold any of your personal information;
(b) seek access to your personal information held by us;
(c) request correction of your personal information;
(d) ascertain our policies and practices (from time to time) in relation to the personal data and the types of personal data held by us;
We reserve the right to charge a reasonable fee in relation to the time and attendance involved in complying with any request in this regard.
For enquiries regarding practices and kinds of personal information we hold, please contact our Customer Hotline at (852) 2833-5129 (HK) or 080-0039 (Macau Toll-free).
Please note that under section 19(1) of the PDPO, the data access request would be complied within 40 days after receiving the request form. If the request is unable or has valid ground to refuse to be complied, in accordance with section 19(2) or 21(1) of the PDPO, you will be given a notification of such matter within the same 40 days period.